Shipping policy

Last Updated: [02/FEB/2026]

Thank you for shopping with [Auslith]. Below you’ll find complete details about our shipping process, delivery times, costs, and tracking information.

We aim to provide fast, reliable, and secure shipping for all orders.

📦 Order Processing Time

All orders are processed within 1–7 business days (excluding weekends and holidays).

After placing your order, you will receive:

  • An order confirmation email

  • A shipping confirmation email with tracking details once dispatched

If we experience high order volumes or unexpected delays, customers will be notified immediately.

💰 Shipping Costs

Shipping fees are calculated at checkout based on your location and selected shipping method.

We may offer:

  • Free shipping on orders over [$100 Aud]

  • Promotional shipping discounts during special campaigns

All shipping costs are clearly displayed before payment.

📦 Lost, Stolen, or Damaged Packages

If your order arrives damaged or is lost in transit:

  1. Contact us within 48 hours of delivery.

  2. Provide photos (if applicable).

  3. Include your order number.

We will work with the courier to resolve the issue as quickly as possible.

Please ensure your shipping address is accurate at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.